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What are the age requirements for renting a car?
Renters must be at least 18 years old with a valid driver's license.
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What documents do I need to rent a car?
You will need a valid driver's license and a valid credit card in the renter's name for the security deposit. In addition, you will need a valid passport/resident ID copy.
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Is insurance included in the rental cost?
Yes, insurance coverage is included in the rental cost. However, it may have a deductible in a car accident. This depends on the cause stated in the traffic department police report.
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Can I add an additional driver to the rental agreement?
Yes, you can add one additional driver to the rental agreement for free. However, adding more than one additional driver will incur an additional fee.
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What is the fuel policy?
Our Fuel Policies are "Full to Full" (receive and return the car with a full tank) and "Prepaid Fuel" (pay for a full tank upfront and return the car at any fuel level).
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Are there any mileage restrictions?
Most of our cars have an open mileage limit. However, there are some cases and models with a Mileage Limit, determined by the type of vehicle and use.
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What happens if I return the car late?
It's important to inform us in advance if you plan to return the car late or want to extend the contract. Failure to do so will result in additional charges based on the number of hours or days calculated.
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Can I rent a car with a debit card?
No, a valid credit card for the security deposit is required.
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Is smoking allowed in your car
No, all our cars are smoke-free. Violating this policy will result in an additional fee as a fine.
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Can I take the rental car across borders to another country?
No, cross-border travel facilities are not offered currently.
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What should I do in case of an accident or breakdown?
In case of a car accident, immediately register the accident officially by contacting the official authorities (calling 999) or through the online portal (Metrash 2) and inform our customer service team. Also, in case of trouble with your car or a breakdown, we will provide you with roadside assistance (you need to call our customer services).